Support

We read every message.

Have a question, hit a snag, or want to tell us something? The fastest way to reach us is email, and a real person will get back to you.

Email the Call Bear team

support@call-bear.com — we aim to reply within one to two business days. Letting us know your device and what you were doing helps us help you faster.

Email support

Getting started

Setting up your Call Bear

Pick your Call Bear's name and verify your phone. Your Call Bear's number is prepared next, and one short call from your verified phone finishes setup. You can change the name later in My Bear.

Staying in control

You choose how your Call Bear answers, what it's allowed to do, and what it keeps. You can change or reverse those choices whenever you like.

Hibernation

Not taking calls right now? Turn on Hibernation from Home. Your Call Bear stops taking calls — or has callers ring your phone instead — until you end it.

Privacy controls

Transcripts and recordings are off by default. Turn them on or off in the app — see the Privacy Policy for how your data is handled.

What happens on a call

Your Call Bear answers and tells every caller, at the start of the call, that it uses AI and that the call may be recorded so it can take a clear message. It follows your Call Guidance, takes a message for you, and — if you turn on call forwarding — can ring your verified phone. Transcripts and recordings are off by default, and a caller who would rather not be recorded is still helped.

Billing

You manage an App Store subscription through the Apple subscription controls linked in the app, a Google Play subscription through Google Play on your Android device, and a web subscription through Call Bear's web billing page. See our Terms of Service for plan and billing details.

Managing your account

You can delete your account and its data at any time from within the app. Here's exactly what that removes and a couple of things to know first: deleting your account.

Still need us?

Email support@call-bear.com and we'll take care of you.